Frequently Asked Questions
Expert answers to your beauty and skincare inquiries.
How can I track my Bluemercury order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can also view your order status by logging into your account on our website.
What is your return policy for beauty products?
We offer free returns on all orders within 30 days of purchase. Products must be in new or gently used condition to qualify for a full refund to your original payment method.
Do you offer free shipping?
Yes, BlueRewards members receive free ground shipping on all orders. For non-members, free standard shipping is available on orders over $100.
How do I join the BlueRewards loyalty program?
You can join BlueRewards for free by creating an account on our website. Members earn points on every purchase, receive birthday gifts, and enjoy exclusive access to sales.
Can I return an online purchase at a Bluemercury store?
Yes, online purchases can be returned to any Bluemercury store location. Please bring your order confirmation email and the original form of payment.
Are your products authentic?
Absolutely. Bluemercury is an authorized retailer for every brand we carry, ensuring that you receive 100% authentic products sourced directly from the manufacturers.